Privacy Policy | Acertine

Introduction

This Privacy Policy explains how Acertine Ltd ("we," "us," or "our") collects, uses, and protects your personal information when you use the Flow platform (the "Service").

Company Details

•Company Name: Acertine Ltd
•Contact: legal@acertine.com

Information We Collect

Personal Information

We collect the following types of personal information:

•Account Information: Name, email address, business address
•Payment Information: Billing details and payment information (processed securely through our payment processor)
•Business Data: Invoice data, client information, income records, and business-related images you upload
•Authentication Data: Login credentials and account security information

How We Collect Information

•Directly from you: When you create an account, use our services, or contact us
•Through Clerk: Our authentication and subscription management provider
•Automatically: Through your use of our platform (though we don't currently track usage data)

How We Use Your Information

We use your personal information to:

•Provide and maintain the Flow service
•Process your subscription and payments
•Authenticate your account and ensure security
•Store and manage your invoicing data
•Communicate with you about your account and our services
•Send marketing communications (only with your explicit consent via our notifications panel - this is disabled by default)
•Comply with legal obligations
•Analyze usage patterns to improve our service (we may implement usage data collection in the future)

Information Sharing and Disclosure

We share your information only in the following circumstances:

Third-Party Service Providers

•Clerk: Handles authentication, user management, and subscription processing
•Stripe: Processes payments securely (integrated through Clerk)
•UploadThing: Stores your images securely (used for invoice attachments)
•Google Analytics: Helps us understand how you use our platform

Legal Requirements

We may disclose your information if required by law or to protect our rights and the safety of our users.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Retention

We retain your personal information indefinitely or until you request deletion of your account and data. You may request data deletion at any time by contacting us.

Data Security

We implement robust security measures to protect your information, including:

•Automatic account lockout mechanisms
•Account enumeration prevention
•Regular data backups
•Secure data transmission and storage
•Industry-standard security practises

ICO Registration

Acertine Ltd is registered with the Information Commissioner's Office (ICO), the UK's independent authority set up to uphold information rights in the public interest. Our ICO registration demonstrates our commitment to data protection and compliance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

Your Rights

You have the right to:

•Access your personal information
•Correct inaccurate information
•Request deletion of your data
•Withdraw consent for marketing communications
•Export your data
•Object to processing of your information

To exercise these rights, please contact us using the information below.

Children's Privacy

While we do not have specific age restrictions, we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

International Data Transfers

Our services are hosted in London, UK. If you access our services from outside the UK, your information may be transferred to and processed in the UK.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our platform and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practises, please contact us at:

•Email: legal@acertine.com